# Timber — Support

Something not working? Tell us and we'll look at it. There's no ticket system
and no account to make — a public tracker, a discussion board, and an email
address that a person reads.

## Where to write

- **Report a bug** — <https://github.com/Fe2-O3/timber-support/issues/new?template=bug_report.yml>
- **Suggest an idea** — <https://github.com/Fe2-O3/timber-support/issues/new?template=feature_request.yml>
- **Ask a question** — <https://github.com/Fe2-O3/timber-support/discussions>
- **Email** — timber+support@timberreader.com

One request: please don't paste private reading content into a public issue.
Timber keeps what you read on your device, and the tracker is open to everyone.
A short description of the article or file is plenty.

## The questions that come up most

**A voice won't finish downloading.**
Voice packs are large — some run to a few hundred megabytes — and want a stable
connection and room on the device. If one stalls, keep Timber open and on screen
while it runs, then try again on Wi-Fi. Retrying is safe: Timber won't leave a
half-finished voice installed.

**A page imported with the wrong text, or almost none.**
Timber pulls the article out of a page and leaves navigation and ads behind.
Some pages fight that — hard paywalls, apps that build their text after loading,
and pages that are mostly video. The reader shows a confidence gauge when
extraction was uncertain. Send the URL and we'll look at it.

**My library didn't appear on my other device.**
Library sync uses your own iCloud account and is optional. Both devices need to
be signed into the same Apple Account with iCloud Drive on. On a free Apple
Account without the right provisioning, Timber falls back to local-only.

**Timber Tabs isn't finding my browser.**
Tabs reads open tabs either directly or through its browser extension, depending
on the browser and how you installed Tabs. Firefox always needs the extension.
If a browser you have open isn't listed, tell us which one and which version.

**I have Pro, but the Mac app doesn't know.**
Timber Pro unlocks with a one-time code that carries across devices. On
iPhone or iPad open Settings → Pro; on the Mac open Settings → Redeem code.

**Do I have to pay, or make an account?**
No, on both counts. There's no account to create, and the core reader —
including a set of free voices — works without paying for anything. Pro is
optional and adds to that; it doesn't gate the reading.

## If the app doesn't fit how you read

Timber is built to work with the setup you already have — VoiceOver, Larger
Text, Increase Contrast, Differentiate Without Color, Reduce Motion, and a
dyslexia-friendly reading mode. If something doesn't cooperate with yours,
that's a bug worth filing.

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Full page: <https://timberreader.com/support> ·
Made by Truth In The Machine LLC.